Welcome to Prime Publishing Studio! These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to comply with these terms.
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1. Acceptance of Terms:
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please refrain from using our website.
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2. Use of the Website:
You agree to use Prime Publishing Studio for lawful purposes and in a manner consistent with these terms and applicable laws and regulations. Any unauthorized use of our website may lead to termination of your access.
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3. Intellectual Property:
All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Prime Publishing Studio and protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on this content without explicit permission.
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4. Book Writing and Publishing Services
Our website provides information and services related to book writing and publishing. Users engaging with our services must comply with any additional terms and conditions provided during the service agreement.
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5. User Content:
By submitting content to our website, you grant Prime Publishing Studio a non-exclusive, royalty-free, worldwide, perpetual license to use, display, and distribute the content. Users are responsible for the accuracy and legality of their submitted content.
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6. Disclaimer - Not Associated with :
Prime Publishing Studio is an independent entity and is not associated with .com, Inc., or any of its subsidiaries or services. We are a separate entity offering book writing and publishing services. Any use of the term " " in our name is coincidental, and we do not claim any endorsement or affiliation.
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6.1 Disclaimer: Ensuring Clarity for our Valued Visitors
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6.1 "Unaffiliated with Corporation"
Prime Publishing Studio operates independently and is not affiliated, associated, endorsed, or sponsored by .com, Inc., or any of its subsidiaries or associated brands. While our name may include ' ,' we are a separate entity providing distinct services in the realm of book writing and publishing.
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6.2 "No Endorsement Implied"
Any mention of in our name is purely coincidental and does not imply an endorsement or partnership with .com, Inc. We want to make it explicitly clear that Prime Publishing Studio is not endorsed by or any of its affiliated companies.
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6.3 "Distinctive Services"
Our services, offered under the Prime Publishing Studio brand, are distinct from those provided by .com, Inc. We specialize in book writing and publishing services, and any similarity in the name is purely coincidental and does not imply a connection or partnership with 's services.
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6.4 "Trademark Acknowledgment"
, the logo, and related marks are trademarks of .com, Inc. All other trademarks, service marks, product names, and logos appearing on this website are the property of their respective owners. We acknowledge the rights of these trademark owners.
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6.5 "Transparent Communication"
This disclaimer is crafted to transparently communicate our independent status and prevent any confusion or misrepresentation. We appreciate the trust you place in Prime Publishing Studio and want to ensure clarity about our relationship with .com, Inc.
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7. Limitation of Liability:
Prime Publishing Studio is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services.
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8. Modifications to Terms:
We reserve the right to modify these Terms of Use at any time. Changes will be effective upon posting to the website. It is your responsibility to review these terms periodically for updates.
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9. Miscellaneous
If any provision of this agreement is unlawful, void, or unenforceable, the remaining provisions of the agreement will remain in place. These Terms of Use constitute the entire agreement and understanding between you and Prime Publishing Studio with respect to the use of the website and the contents thereof, superseding all prior or contemporaneous communications.
A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to the use of the website to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. -
All investment funds associated with services provided by Prime Publishing Studio must be remitted to its licensed subsidiary, “DIGISOL LLC.” which is exclusively responsible for managing all production and printing services as outlined in the respective agreements and contracts. By remitting funds, clients acknowledge and agree to the terms stipulated within their service agreements, including the scope of production and delivery timelines.
10 Refund Policy
Refund & Cancellation Policy
At Prime Publishing Studio we are committed to providing professional publishing, editing, design, branding, and marketing services. Since each project is customized to the client's specific requirements, work begins immediately upon project initiation. Our refund policy has been established to ensure fairness to both our clients and our company.
1. Cancellation Before Project Commencement
Clients may request to cancel their project before any work has commenced.
If a cancellation request is received before the project has entered production, a refund will be issued less a 10% administrative and payment processing fee.
2. Refund Eligibility
Refund eligibility is determined by the stage of the project at the time the cancellation request is received.
a. Before Initial Deliverables
If a cancellation request is received before the delivery of the initial project deliverables, the client will be eligible for a 90% refund, with 10% retained to cover administrative, payment processing, and project setup costs.
b. Within 48 Hours of Initial Delivery
If the cancellation request is received within 48 hours after the initial project deliverables have been provided, the client may be eligible for a 66% refund, less the applicable administrative and processing fees.
c. Between 48–96 Hours of Initial Delivery
If the cancellation request is received between 48 and 96 hours after the initial project deliverables have been provided, the client may be eligible for a 33% refund, less the applicable administrative and processing fees.
3. Non-Refundable Circumstances
Refunds will not be available under the following circumstances:
More than 96 hours have elapsed following the delivery of the initial project deliverables.
The client has approved any deliverable or requested revisions.
Final project files have been delivered.
Work has commenced on discounted, promotional, bundled, or customized service packages.
Third-party services have been purchased or completed on the client's behalf, including but not limited to:
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ISBN registration
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Domain registration
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Website hosting
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Printing expenses
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Advertising or paid marketing campaigns
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Software licenses
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Stock images, fonts, or licensed creative assets
The client becomes unresponsive for 10 consecutive business days, causing the project to be placed on hold or delayed.
The cancellation request is based solely on a change of mind, personal circumstances, budget constraints, or a decision not to proceed after work has commenced.
4. Marketing Services
Marketing services involve strategic planning, content creation, advertising setup, SEO implementation, campaign management, and other time-sensitive work.
Because these services begin immediately after project initiation, marketing fees become non-refundable once campaign development has commenced or any marketing assets have been created.
5. Client Responsibilities
To ensure timely project completion, clients agree to:
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Provide requested materials in a timely manner.
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Review deliverables promptly.
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Submit revision requests within the agreed project timeline.
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Maintain communication throughout the project.
Delays caused by the client may affect project timelines and refund eligibility.
6. Refund Processing
Approved refunds will be processed using the original payment method within 10–15 business days after approval.
Bank processing times may vary depending on the client's financial institution.
7. Dispute Resolution
Prime Publishing Studio is committed to resolving concerns professionally and in good faith. If a client is dissatisfied with any aspect of the project, we encourage them to contact their Project Manager before requesting a cancellation so that we may work toward a mutually satisfactory resolution.
8. Policy Updates
Prime Publishing Studio reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will apply prospectively and will not affect agreements already in progress unless otherwise agreed in writing.
Our Commitment
Our goal is to build long-term relationships with our authors through transparency, professionalism, and exceptional service. We encourage clients to ask questions before purchasing any service so that expectations are clearly understood from the outset.
11 Client Responsibility and Communication
11.1 Participation and Responsiveness
Clients must actively participate in the publishing process by:
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Reviewing materials and providing feedback on time.
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Remaining responsive through email or phone during the project.
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Approving drafts, designs, and deliverables promptly.
Failure to communicate within 5 consecutive business days may result in project delays or deactivation. Reactivation will require a reinstatement fee.
11.2 Basic Technical Literacy Requirement (No-Refund Clause)
Clients must possess basic digital literacy, including:
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• Sending and receiving emails.
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• Opening attachments and shared links
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• Reviewing digital proofs and files.
Lack of technical ability will not qualify as grounds for refund, dissatisfaction claims, or cancellation.
12 Coordination for Clients with Accessibility Limitations
Clients with disabilities or coordination challenges must appoint a reliable point of contact (family member, legal representative, or assistant) to handle approvals and communications. Failure to provide a representative may cause unavoidable delays for which Prime Publishing Studio assumes no liability.
13 Marketing Services Terms & Conditions
13.1 Client Responsibility & Compliance
By enrolling in marketing campaigns, clients agree to:
• Approve or review marketing materials on time.
• Follow publishing platform rules ( , Meta, Google, TikTok, etc.).
• Submit accurate and compliant content.
Non-compliance may lead to campaign suspension without refund.
13.2 Marketing Campaign Performance
While we best-effort results, the company cannot control external factors such as:
• Platform algorithms or ad approval processes.
• Reader behavior and engagement rates.
• Market conditions or competitor activity.
Therefore, specific sales or ranking outcomes cannot be d beyond those expressly stated in a written agreement.
13.3 Additional Costs
Additional charges may apply for:
• Major campaign scope changes requested by the client.
• Platform rejections requiring content rework.
• Delayed client responses affecting campaign schedules.
• Increased ad spending for competitive placement.
The client will be notified before such costs are incurred.
13.4 Legal Readiness & Publication Prerequisites
Before marketing begins:
• The book must be live and published in at least one format (eBook, paperback, or hardcover).
• Legal ownership, ISBN, and copyright registrations must be completed.
• The publishing account must be verified under the author’s legal name.
Marketing cannot commence until all legal compliance checks are passed.
13.5 Non-Cooperation Clause
If a client repeatedly ignores strategy recommendations, delays approvals, or insists on non-compliant materials, the company may:
• Pause or terminate the campaign.
• Mark it as “client-delayed” or “non-compliant.”
No refunds will be issued in such cases.
14 Payment and Completion Policy
14.1 Payment Requirements
• All balances must be cleared before delivery of final assets (ISBNs, print files, cover designs, etc.).
• A non-refundable initial deposit is required to start all projects.
• Delayed payments beyond 7 business days will mark the project as inactive.
14.2 Contract Termination for Non-Payment
Failure to complete payments within agreed timelines authorizes the company to:
• Terminate the contract immediately.
• Withhold all deliverables.
• Retain all prior payments as compensation for allocated resources.
14.3 Dispute Resolution
• Payment-related disputes must be raised within 14 days of the issue.
• Failure to do so authorizes the company to close the case permanently.
• Legal action or collections may follow unpaid balances.
15 Refund Policy Exceptions
Refunds are not applicable for:
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• Completed services (editing, design, or consultations).
• Discounted or promotional packages.
• Projects where deliverables were approved or revised by the client.
Partial refunds may be issued only if:
• The company officially declares in writing that a service cannot be completed.
• The client has not approved or used any deliverables.
16 Mutual Coordination and Non-Cancellation Policy
By approving any service, deliverable, or included perk within a selected publishing or marketing package, or by signing a formal agreement with the publishing firm, the client acknowledges that both parties are entering into an active, cooperative working relationship. This coordination is essential to ensure the successful completion of all project phases and deliverables.
Given the collaborative nature of publishing, the client understands that minor errors, revisions, or delays may occur from either side during the process. Such occurrences shall be resolved through mutual understanding, communication, and reasonable correction efforts. Under no circumstance shall these isolated issues be used as grounds for canceling the entire project or withholding payments for services already rendered.
Once services have been initiated and work has progressed for several weeks including revisions, communications, and design or editorial work the client may not demand a full refund or threaten the company with reimbursement claims. The publishing company remains legally obligated to deliver all approved services within the agreed scope, and the client remains equally bound to fulfill payment obligations.
A partial refund may only be considered if it is officially communicated and approved in writing by the publishing firm, and only in cases where the company explicitly confirms its inability to deliver a contracted service.
Errors or dissatisfaction with a single service or component do not warrant cancellation of other services included in the package or those scheduled for future delivery.
Example:
If a client has signed up for a multi-book publishing agreement (e.g., three titles under one author brand), and an issue arises during the editing of Book One, this shall not serve as grounds to cancel the publishing or marketing of Book Two and Book Three. The publishing firm will correct or enhance the affected deliverable while continuing to fulfill the remainder of the contracted services as per the original agreement.
17 Non-Disparagement Clause
Both parties agree:
• Not to defame or criticize each other publicly (on social media, blogs, or forums).
• Any breach will result in financial penalties determined by the non-breaching party.
• This clause remains valid even after project completion or contract termination.
18 Intellectual Property Disclaimer
All creative work produced by Prime Publishing Studio is original. Any resemblance to existing designs or content is purely coincidental. It is the client’s responsibility to secure copyright protection for all artwork and written content.
19 Good Faith Requirement
Refund eligibility depends on client integrity.
If a client places duplicate orders with multiple companies for the same service and then requests a refund, it will be considered bad faith, and the company reserves the right to deny any refund and terminate all ongoing work.
